Frequently Asked Questions

Question 1

How do I get started?

Accepted Answer

It starts with a free 30-minute consultation.

Question 2

What happens in the consultation?

Accepted Answer

You tell us what brought you here. We tell you honestly whether we can help and who on our team fits best. You leave knowing your next step — even if that step is somewhere other than here.

Question 3

Is the consultation free?

Accepted Answer

Yes. No fee, no obligation, no pressure to book after.

Question 4

How do you decide who I'll work with?

Accepted Answer

After your consultation, we place you with a practitioner who's a good fit for what you're working on and how you like to work. When more than one is available, we point you toward the strongest fit. Either way, every member of the team is held to the same standard — so you're in good hands from the first session.

Question 5

I'm reaching out for my child — where do I start?

Accepted Answer

The same place: the free consultation.

Question 6

What if therapy hasn't worked for me before?

Accepted Answer

That's common, and it's worth saying out loud in your consultation.

Question 7

Do I have to be in crisis to come here?

Accepted Answer

No. Many of the people we work with are doing well by most measures

Question 8

What if my child doesn't want to come in?

Accepted Answer

This is one of the most common things we hear — and it's workable.

Question 9

What's the difference between therapy and mental performance coaching?

Accepted Answer

Many clients want both, and our team is trained to move between the two as you need.

Question 10

Who do you work with?

Accepted Answer

Three groups, mainly:

Question 11

What ages do you work with?

Accepted Answer

From middle school through adulthood.

Question 12

What kinds of challenges do you help with?

Accepted Answer

If you're not sure it's "a real problem," the consultation is the place to find out.

Question 13

What makes Valiance different from other practices?

Accepted Answer

Our clinicians aren't only therapists — they've competed, coached, and led in demanding settings themselves.

Question 14

Will my family be part of the work?

Accepted Answer

Sometimes, especially with younger clients.

Question 15

Do you prescribe medication?

Accepted Answer

Not at this time.

Question 16

Why don't you take insurance?

Accepted Answer

It lets us hold the standard we built the practice around.

Question 17

Can I use out-of-network benefits?

Accepted Answer

Often, yes.

Question 18

What does it cost?

Accepted Answer

Fees depend on the service and who you work with. We'll confirm your exact fees before your first session, so there are no surprises.

Question 19

What am I actually paying for?

Accepted Answer

More than the time in the room.

Question 20

Do I have to commit to a set number of sessions?

Accepted Answer

For most of our practitioners, no.

Question 21

How am I billed — per session, or up front?

Accepted Answer

Most practitioners bill per session

Question 22

How long and how often are sessions?

Accepted Answer

Most sessions run about 50 minutes.

Question 23

Are sessions in person or virtual?

Accepted Answer

Sessions are primarily in person, and we're happy to be flexible when you need it.

Question 24

Can I reach you between sessions?

Accepted Answer

Yes, within reason.

Question 25

What if my match isn't the right fit?

Accepted Answer

Bring it to us. The relationship is a big part of what makes the work effective, so we don't move people around lightly

Question 26

Is what I share private?

Accepted Answer

Yes. What you tell us stays between us, within the limits the law requires.

Question 27

What's your cancellation policy?

Accepted Answer

We ask for 24 hours' notice to cancel or reschedule.

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